This legal notice regulates the use of the Internet portal service www.astrolibros.com owned by the company Libros y Juguetes Cejota SL
These General Conditions of contracting and use regulate both the provision of the information provided in the online store of Astrolibros.com, and the commercial relations between it and the users of the www.astrolibros.com domain . Astrolibros.com may at any time and without prior notice, modify these general conditions of contract and use, as well as the particular conditions that, where appropriate, are included, publishing them in the store for users' knowledge.
To place an order it is necessary to connect to www.astrolibros.com, and register as a customer by filling in the electronic form that appears in the store or buy without registering. The validation of the order by the client expressly assumes his knowledge and acceptance of these general conditions of contract as part of the conclusion of the contract. The data registered by astrolibros.com constitute the proof of such contract. Once the purchase has been made and within a maximum period of 24 hours, the Customer Service of Astrolibros.com will send by e-mail a proof of purchase.
The prices of the products appear with the taxes in force included. Shipping costs are not included in the price of the products and will be shown before finalizing the purchase , depending on the shipping address of each order. The shipping costs to the Canary Islands, Ceuta, Melilla and areas not belonging to the European Customs Union do not include import costs, which will be paid in cash at destination by the recipient of the goods.
The shipping costs to Peninsula are € 4.99 VAT included by express agency (express delivery, leave it at the address indicated). A Baleares, Canarias, Ceuta and Melilla are € 8.00 VAT included . To countries of the European Community are € 25.00 VAT included. The rest of the countries are € 46.00.
The products that indicate "FREE DELIVERY EXPENSES" are exclusive for orders to Peninsula, unless stated otherwise.
The products are sent to the shipping address indicated in the order. In case the order has several items with different availabilities, the delivery deadline will take into account the longer expected availability. If the client wants to break down the product, leaving a second shipment pending for the items that are not available, the second shipment is made with a new shipping cost.
Orders for Peninsula will be made through courier company .. If the merchandise purchased is in stock: by agency, the approximate time is 24h to 48h (not counting holidays or Saturdays, it will be delivered to the indicated address ).
In the case of stock breakage or punctual unavailability of an article astrolibros.com will inform the customer immediately to give a new delivery time or, if it is not possible to serve said product, proceed to its cancellation. In any case, a delay in delivery with respect to the periods indicated will not entitle the client to demand compensation.
Orders for the Balearic Islands, Canary Islands, Ceuta and Melilla are made through Blue Mail Package, with the delivery deadline subject to the delivery conditions of the Post Office.
International orders are made through Correos de España, the delivery period being subject to the delivery conditions of Correos.
Pick up in Store: You can also place your order and pick it up directly at our store in C / Joaquín José Landázuri Nº 1 in Vitoria-Gasteiz. With this formula you can withdraw it directly without additional shipping charge.
If the customer detects a problem at the time of delivery of your order (packaging damaged, missing or damaged products) must indicate in writing on the delivery note of the carrier, and contact by phone with our customer service center (945 156 130) within the first 24 hours after receipt. No return of damaged item will be accepted, as well as claim of missing item, if it has not been communicated within the established period. The customer agrees to enable the delivery of the requested order by providing a real delivery address where it can be delivered within the usual time of delivery of goods. In case of not fulfilling this obligation, astrolibros.
Astrolibros.com repondrá o sustituirá cualquier producto defectuoso o enviado por error sin costo alguno para el cliente/a. En cualquiera de estos casos siempre ha tenido que ser comunicado por parte del cliente en un plazo no superior a 24 horas una vez recibida la compra.
Cualquier otra devolución por por parte del cliente/a, correrá a cargo del mism@, descontando del importe a abonar los gastos de recogida y cualquier cargo adicional que esta compra haya podido suponer para astrolibros.com según forma de pago escogida.
In the event that the purchase has been sent free of charge for a purchase of more than € 39.00, if the product to be returned is less than € 39.00, it will also be deducted from the purchase price. amount to pay the shipping costs of the initial order.
The return period for any non-defective or erroneous product is 7 calendar days from the moment of delivery.
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